About
We think the request already exists
Somebody already wrote the email. They said what's wrong, where it is, and often how urgent it feels. A work-order system that makes a person read that message and then type it all out again, into a form, is solving the wrong problem — so WorkOrders is built to never ask for that second draft.
What we believe
Most software that manages work assumes the work turns up inside the software — someone opens the app and raises a ticket. Almost nowhere does it actually happen that way. It arrives as an email: a tenant to a property manager, a site foreman to a contractor, a line supervisor to maintenance, a customer to a helpdesk. The inbox is already the job list. It is just an unreadable one, because nothing sorts it, ranks it, or gets it in front of the right person.
So WorkOrders starts there instead of pretending the inbox doesn't exist. It reads the message, writes the job, works out how urgent it is, and puts it in front of whoever is free — and it answers the customer back without anyone drafting a reply. Everything after that is ordinary job management: assign it, track it, close it out, report on it. The part that's different is only ever the first move.
How it's built
Underneath, WorkOrders is a modern multi-tenant application: every company's jobs, customers and mailboxes are isolated from every other company's on the same system, an AI layer reads incoming mail and attachments to extract what a person would otherwise type in by hand, and the field app talks to the office in real time rather than by someone refreshing a page. None of that is decoration on top of the idea — the idea only works if extraction is trustworthy and dispatch is instant, so that is where the engineering effort actually goes.
Every AI suggestion lands in an editable field rather than going straight to a customer. That is not caution for its own sake — it is the difference between a tool that assists a person doing the work and one that quietly makes decisions nobody agreed to.
Who's behind it
WorkOrders is built by Molehill Creations, a small software studio in Wellington, New Zealand. We are not a venture-funded team chasing a roadmap set by someone else — we build what the businesses using this actually need, and when you email support, the person who reads it can change the software.
Being small is a trade we're making on purpose. No 24-hour call centre, and no chance of the product being sunset because it stopped fitting somebody else's plan. What you get instead is a team that reads its own support inbox.
The short version
- Belief
- A work order should never be a form somebody fills in.
- Built for
- Manufacturing, construction, field services, property management and IT support.
- Built by
- Molehill Creations Ltd, a small software studio in Wellington, New Zealand.
- Reached by
- Email, same as everything else here — see the contact page.
How we work
We say what isn't built
If something is not in the product yet, you will hear it from us before you hear it from the trial.
Your data leaves as easily as it arrived
CSV export is a first-class feature, not a retention lever. If you go, you take everything with you.
No per-seat surprises
Flat plans with a cap. Adding a person is never a price change you find out about on an invoice.
The mailbox stays yours
We read and label. We do not delete, trash, or mark mail read. Your office manager's inbox keeps working the way they expect.
See it against your own inbox
Try it for 20 days and tell us where it's wrong. That's how it gets better.