The field app
The job goes to
every phone at once.
First to tap owns it.
Nobody in the office decides who is free. A request that came in by email eight minutes ago is on the whole crew's phones, and the first technician to take it says how long until they are on site.
Free on the App Store, on every plan, for everyone in the firm. The screenshots on this page are the app, not a drawing of it.
One — the rule
Four sentences, and they are the whole dispatch model
Most of what an office does with a new job is find out who can take it. This is the part that replaces that, so it is worth being exact about.
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01
It goes to everybody
A new job is assigned to nobody. It lands on every phone in the company at once and sits there as unclaimed work, urgent ones first.
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02
One tap takes it
The first technician to tap accept becomes its owner. They set how long until they are on site, and the office sees that number without ringing to ask.
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03
It leaves the others
The moment it is claimed it drops off everybody else's list. Two people cannot take the same job — the second is told it has already gone.
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04
It stays theirs
Only the owner can mark it ongoing or close it out. The office can still step in and reassign it from the web app when something changes.
What that removes is a category of office work: no deciding who is free, no ringing three people to find out, and no job sitting unread because the person it was sent to is up a ladder.
Two — what they open
The whole job, not a dispatch note
A text message saying "leak at the café, can you go" is how most of this gets done, and it is why people arrive without the part.
The job
Everything that came with the request, on the job
Who asked, and their email. The customer, with a phone number that dials from the screen. The site and its address, which opens in maps. The reference the office and the customer are both quoting.
The photos and PDFs that arrived with the original request are on it too — the picture of the failed part, the compliance sheet, the plan of the level. They are not in somebody's inbox.
Urgency was read off the words in the message before anyone opened it, so a job that says "no hot water, tenant has a newborn" is already sorted above one that says "when you get a chance".
The trail
Who did what, in order, with the time on it
Created, assigned, every note, every status change, and the photo the customer added from their portal three days in. Each line carries a name and a timestamp, and none of it was typed up afterwards.
The same trail is on the job in the web app, so the person in the office answering the phone is reading exactly what the technician in the van is reading.
Three — moving it
Three taps from claimed to closed
A board the field will not update is a board that lies to the office. So there are three moves, each one tap on a phone somebody is already holding, and each lands in the office the moment it is tapped.
- Assigned
- Taken. Set the hours until you are on site and the app works out the time the office and the customer will see.
- Ongoing
- Started, with a note about what you have found. The customer gets an email saying the work has begun, as a reply on their own message.
- Completed
- Closed out with what was carried out, anything unsafe, and how long you were there.
The time on site is the one figure worth stopping on. The app opens the Complete screen with a suggestion — counted from when the technician said they would arrive, rounded to the nearest quarter hour — and they confirm it or step it up and down before the job closes. Nobody starts a stopwatch, and nobody reconstructs the week on a Friday afternoon.
Four — health and safety
Recorded from the van, not remembered
A health and safety note is its own kind of note on the job — the slip hazard, the cones and tape, the isolated main — and it goes straight to whoever in the firm needs to know rather than waiting for a conversation at the yard. It sits on the job's record afterwards, next to the work carried out, which is where anyone asking about that site six months later will look.
Five — getting it
On the phones this afternoon
There is nothing to buy and nothing to set up on a phone beyond installing it. Everyone in the firm uses the same app, and what they can see is decided by the role they were given in the web app — technicians see their work, not the report with every customer address in it.
iPhone today. Android next.
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01
Install it
Free on the App Store, and free on every plan. A seat is a person, in the office or in the field — never a device, so nobody pays twice for a phone and a laptop.
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02
Enter your code
The office makes you one from the Team screen and reads it out. It is yours, it works once, and it decides whose jobs land on that phone.
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03
Say who you are
A name, an email and a phone number, so the office knows who picked a job up and how to reach them on site.
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04
Work arrives
The next request that comes into your inbox is on that phone. Nobody has to send it there.
Put your next job in front of the whole crew
20 days free. No credit card, no salesperson, and no contract to get out of.