Billing and plans

The trial

Every company gets 20 days free from the moment it signs up, with the full product — nothing crippled, nothing held back. No card is asked for at signup; WorkOrders only asks for payment details once you actually choose a plan.

On the last day of the trial, nothing is deleted. The account simply locks to the billing page until a plan is chosen — every work order, customer and photo is exactly where it was left, and it all comes straight back the moment a plan is picked. An owner sees a "Choose a plan" button on that screen; everyone else sees a note asking them to find their account owner, since only an owner can set up billing.

The plans

Pricing is flat per plan, not per seat — the thing people most often misread. A company on a given plan pays the same whether it has two people on the account or fills every seat the plan allows. Adding someone never makes the invoice bigger on its own; it either fits under the cap or it doesn't, and going past the cap is an upgrade, not a bigger bill on the plan you're already on.

• Van — up to 3 active team members, $29 a month .
• Crew — up to 10 active team members, $79 a month .
• Yard — up to 25 active team members, $149 a month .
• Fleet — for a bigger outfit than the plans above hold. There's no list price and no fixed seat count on this one; both are agreed in a conversation, because an outfit of forty and an outfit of four hundred aren't the same deal. Get in touch rather than looking for a price on the page.

Every price shown is excluding GST — GST is added at checkout for New Zealand customers and shown as its own line on the invoice. Billing is monthly only.

Choosing or changing a plan

Only an owner can see or change the plan, from /billing — the same asymmetry as the company-wide security setting: this is a decision about how the business is run, not a day-to-day settings change, so it sits with the person who owns the account rather than an admin. Picking a plan hands you to Stripe's own checkout page; card details are never seen or stored by WorkOrders itself.

Moving up a plan or down works the same way, from the same page. If you're mid-trial when you subscribe, the rest of the trial isn't thrown away — you keep what's left of it, and the first payment is only taken once it ends.

A pending invitation reserves a seat, the same as an active person — so when you're sizing a plan, count invitations you haven't yet had accepted as well as people already on the account. See your team for how invitations and seats work together.

Dropping to a smaller plan than your current headcount fits doesn't remove anyone. The account is simply flagged as over its cap, and it's on the owner or admin to sort it out — by moving someone off the account or moving back up a plan — in their own time. Nobody is switched off mid-job over a downgrade.

If the trial ends or a payment fails

Either way, the app locks to a screen explaining what's happened, exactly as it does at the end of an unpicked trial. It's deliberately not a wall: /billing stays reachable the whole time, so the way back in is never behind the thing that's broken. Nothing is deleted and no work is lost — everything is precisely where you left it the moment a plan is chosen or a payment goes through.

Cancelling

Cancel from the billing page at any time. You keep access until the end of the period you've already paid for — cancelling doesn't cut you off mid-month — and you can undo a cancellation and resume any time before that period runs out. Nothing about your data changes when you cancel: it's the same "locked, not deleted" state as an unpicked trial, and it comes back the moment you subscribe again.

Invoices and receipts

The billing page has a Manage payment & invoices button that hands you to Stripe's own billing portal — that's where your card on file, your invoice history and your receipts live, and it's the same place you'd go to update a card or download a tax invoice for your accountant.

Questions people actually ask